Hermes Network SASE Privacy Policy
Last update April 22, 2025
1. Information We Collect
When you use Hermes Network SASE services, we may collect the following types of information:
- A. Personal Information
- Full name, email address, phone number, company name
- Account credentials (username, encrypted passwords)
- Billing and payment details
- B. Network & Usage Data
- IP addresses, MAC addresses, device IDs
- Metadata related to traffic (e.g., destination domains, bandwidth usage)
- Logs of access, authentication, and configuration activities
- C. System Performance & Diagnostic Data
- Network latency, packet loss, throughput measurements
- Crash logs and diagnostics for debugging and performance optimization
2. How We Use Your Information
- Authenticate users and enforce access policies
- Monitor and secure network traffic in real-time
- Improve service reliability and performance
- Send important service notices and support updates
- Comply with legal and regulatory obligations
3. Data Sharing and Disclosure
We do not sell or share your personal information with third parties for marketing purposes.
We may share information with:
- Authorized third-party processors (e.g., cloud infrastructure providers) under strict confidentiality agreements
- Law enforcement or regulatory bodies as required by applicable laws
- Internal teams for support, troubleshooting, and service optimization
4. Data Retention
We retain personal and network data for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal, tax, and accounting requirements
- Enforce our terms and prevent abuse
Standard log data is retained for a minimum of 12 months, unless otherwise specified by contract.
5. Data Security
Hermes Network employs robust security measures, including:
- End-to-end encryption (AES-256 / TLS 1.3)
- Zero Trust access control
- Role-based management and MFA
- Continuous vulnerability scanning and security audits
Our platform is hosted on secure, geographically distributed infrastructure with high availability and compliance with SOC 2, ISO 27001, and GDPR frameworks.
6. Your Rights and Choices
Depending on your location, you may have the right to:
- Access or correct your personal data
- Request deletion of data where applicable
- Object to or restrict certain types of data processing
- Request a copy of your data in portable format
To exercise these rights, please contact: privacy@hermesnetwork.cloud
7. Cookies and Analytics
Our web and SASE portals may use cookies and third-party analytics tools (e.g., Google Analytics) to enhance user experience and system performance. You may configure your browser to block cookies if preferred.
8. Policy Updates
This Privacy Policy may be updated periodically to reflect changes in legal requirements or service enhancements. All updates will be posted on our website with the revised "Last updated" date.
9. Contact Us
If you have questions or concerns about this Privacy Policy or our data handling practices, contact us at: